Return & Refund
Thanks for shopping at Sultan Dress
It is very important for our company to make our customers happy.
We think like a customer. Because we are also customers of many services. You are free to change your mind or exchange your item.We prefer that we don’t come to that but if you are not entirely satisfied with your purchase, we accept your returns or you can exchange the item(s) with another one, similar or not.But our some products such as food,personalized items are non refundable.
You have 10 days to return your purchase from the date you received it.
To be eligible for a return, your item must be unused,original packaging and in the same condition that you received it.You need to contact us for your returning in case of easy process
You need to keep your receipt in case of return.
After your return we will refund the full cost of the product to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundableDelivery İnformation
If you have any questions on how to return your item to us, contact us
Necattin Ozdemir Hediyelik El Sanatları Ticareti
Or call : +902129092636
Return address; Gençosman Mahallesi, Kirazli Sokak, No: 1/8 Gungoren/Istanbul